Title
Inside Sales Representative
Reports To
Vice President
Summary
Receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. Provides customers with product information and makes product recommendations on standard items. Makes quotations on standard items, writes orders, and relays pertinent order information to customers. Writes purchase orders and tracks purchase orders to maintain on-time delivery. Proactively advises customers of delays in shipments. Provides general Customer Service to customers. Assists Product Managers in sales support functions. Performs duties with marketing department where customer contact is a prime responsibility.
Job Duties
- Receives telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers, original equipment manufacturers, and distributors. Achieves and maintains rapport with customers and works to give them the best possible service
- Uses an ERP system to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information
- Follows up on inquiries by checking computer runs on CRT for delivery information. Works closely with suppliers regarding deliveries of scheduled shipments
- Handles the needs of sales representatives and customers
- Makes price quotations immediately by phone on price book items
- Checks with credit department concerning credit status of customer
- Contacts suppliers or checks computer system to locate requested items in order to meet customer’s delivery requirements. Relays this information to customer
- Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes
- Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued
- Makes purchase orders and receives items into computer system
- Prepare paperwork for shipping as well as customs paperwork where necessary
- Works with brokerage firm to correct invoices and advise missing information when needed
- Create and maintain item, customer and supplier data in the computer system
- Attend periodic sales training where applicable
- Appropriately communicate brand identity and corporate position
Requirements
- University or college degree in Business or Marketing
- 2 to 3 years of direct work experience in a sales or telesales capacity preferred
- Demonstrated ability to convert prospects and close deals while maintaining established sales quotas
- Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
- Strong problem identification and objection resolution skills
- Able to build and maintain lasting relationships with customers
- Exceptional verbal communication and presentation skills
- Excellent listening skills
- Strong written communication skills including typing at 50 WPM+
- Excellent in the use of the Microsoft Office Suite including Word, Excel, PowerPoint and Outlook
- Self-motivated, with high energy and an engaging level of enthusiasm
- Able to perform basic calculations and mathematical figures
- Ability to work individually and as part of a team
- High level of integrity and work ethic
- Experience with customer relationship management software
- Tech savvy
- Spanish language proficiency desired
Working Conditions
- No travel required
- Manual dexterity required to use desktop computer, telephone and peripherals
- Overtime as required
- 8:00 AM to 5:00 PM Monday through Friday including a one-hour lunch break
- Comprehensive medical, dental and vision insurance provided
- No relocation assistance provided
Interested persons should apply sending their resume to us@icfluid.com.
